Shipping & Returns

Every U.S. order ships free with tracking, and eligible items can be returned within 30 days of confirmed delivery.

Shipping

Cost

Tracked shipping is free on every U.S. order. There is no minimum.

Tracking

You’ll receive a tracking number by email as soon as your order ships. If you haven’t seen it, check your spam folder first, then contact us.

Processing and delivery times

Owner to complete before launch. We have not published a processing time or a delivery estimate, because neither has been verified. Add your real order-processing window (for example “orders ship within 1–2 business days”) and the carrier’s typical transit time once your fulfilment process is confirmed. Do not publish an estimate you cannot meet.

International orders

Owner to complete before launch. Confirm whether you ship outside the United States. If you do, state the destinations, the cost, and who is responsible for customs duties and import taxes. If you don’t, say so plainly here. The free-shipping offer above applies to U.S. orders only.

Returns

Return window

Eligible items can be returned within 30 days of confirmed delivery, subject to the conditions below.

Condition

Owner to complete before launch. State the condition an item must be in to be eligible (for example: unused, with all original parts and packaging), and whether opened or used drinkware can be returned.

How to start a return

Send us a message with your order number and what you’d like to return, and we’ll reply with the next steps.

Return shipping and refunds

Owner to complete before launch. State who pays return shipping, whether a restocking fee applies, how refunds are issued (original payment method), and how long a refund takes to appear once the return is received.

Damaged or incorrect items

Owner to complete before launch. Describe what a customer should do if an item arrives damaged or the wrong item was sent — including whether photographs are required, and the time limit for reporting it.

Questions

Anything not covered here? Get in touch — we read every message.

Not yet live. This page is a working draft. Sections marked above still need the store owner’s real business details before Mavero starts taking orders.